Welcome to SLAY. By visiting our website, placing an order, or purchasing any product from SLAY, you agree to the following Terms & Conditions. Please read them carefully before making a purchase.
1. About SLAY
SLAY is an online retail platform in Bangladesh. We aim to provide accurate product information, reliable delivery, and a convenient shopping experience.
2. Product Information
We make reasonable efforts to ensure that product descriptions, images, colors, sizes, specifications, and prices displayed on our website are accurate.
Actual product colors may vary slightly depending on your device’s display settings, lighting, or photography conditions.
Product availability may change without prior notice.
In case of an unintentional error in product information, price, or availability, SLAY reserves the right to correct the information or cancel the affected order.
3. Orders
Customers are responsible for providing accurate name, phone number, delivery address, and other information required to complete an order.
An order placed through our website or other official ordering channels is considered a purchase request.
Order confirmation does not necessarily guarantee availability if an unexpected stock or technical issue occurs.
SLAY reserves the right to cancel or refuse an order in situations including suspected fraudulent activity, incorrect pricing, unavailable stock, or inaccurate customer information.
If an order is cancelled after payment has been received, the applicable amount will be refunded according to our refund procedure.
4. Pricing
All product prices are displayed in Bangladeshi Taka (BDT) unless otherwise stated.
Delivery charges may be added separately depending on the customer’s location and the applicable delivery method.
SLAY reserves the right to change product prices at any time without prior notice.
The price applicable to an order will normally be the price displayed at the time the order is placed.
5. Payment
We may offer different payment methods, including:
Cash on Delivery (where available)
Mobile financial services
Online payment
Bank or other approved payment methods
Customers must provide accurate payment information where applicable.
For prepaid orders, SLAY will process the order after successful confirmation of payment.
6. Delivery
We deliver products to locations within Bangladesh where our delivery partners provide service.
Estimated delivery times may vary depending on the customer’s location, product availability, courier operations, weather, public holidays, strikes, or other circumstances beyond our control.
Delivery time estimates are not guaranteed unless specifically stated otherwise.
Customers should ensure that someone is available to receive the package at the provided delivery address.
Additional delivery charges may apply for certain locations, special delivery requirements, or re-delivery attempts.
7. Cash on Delivery
For Cash on Delivery orders:
Customers must pay the full applicable amount to the delivery agent upon receiving the package.
Customers should provide a valid phone number and delivery address.
Repeated refusal or cancellation of confirmed Cash on Delivery orders may result in restrictions on future COD purchases.
8. Order Cancellation
Customers may request cancellation of an order before it has been dispatched.
Once an order has been shipped, cancellation may no longer be possible.
If a customer refuses a dispatched order without an eligible reason, SLAY may restrict the customer’s ability to place future Cash on Delivery orders.
9. Customer Responsibilities
Customers agree to:
Provide accurate delivery and contact information.
Provide accurate payment information.
Receive confirmed orders where possible.
Use purchased products according to their intended purpose and instructions.
Notify SLAY promptly if there is an issue with an order.
10. Promotions & Discounts
SLAY may occasionally offer discounts, promotional campaigns, vouchers, or special offers.
Promotional offers may have specific terms and validity periods.
Offers cannot necessarily be combined unless explicitly stated.
SLAY reserves the right to modify or discontinue a promotion where reasonably necessary.
Promotional pricing may be subject to stock availability.
11. Intellectual Property
All content published by SLAY, including logos, brand names, photographs, graphics, product descriptions, website designs, text, and other original materials, belongs to SLAY or its respective content owners unless otherwise stated.
Content may not be copied, reproduced, modified, distributed, or commercially used without appropriate authorization.
12. Website Use
Customers agree not to:
Use the website for unlawful purposes.
Attempt to interfere with the website’s operation or security.
Submit false or misleading information.
Attempt to gain unauthorized access to any part of the website.
Use SLAY’s website or content for fraudulent activities.
13. Third-Party Services
SLAY may use third-party services such as payment gateways, courier companies, hosting providers, and other service providers to operate and fulfill our services.
SLAY is not responsible for delays, interruptions, or failures caused solely by third-party service providers, although we will make reasonable efforts to assist customers when possible.
14. Privacy
Customer privacy is important to SLAY.
The collection, use, storage, and protection of customer information are governed by our separate Privacy Policy.
By using our website or placing an order, customers acknowledge that their information may be handled as described in our Privacy Policy.
15. Limitation of Liability
SLAY will make reasonable efforts to provide accurate information and reliable services. However, SLAY shall not be responsible for losses or delays resulting from circumstances beyond our reasonable control, including courier delays, natural disasters, technical failures, government restrictions, or other unforeseen events.
Nothing in these Terms & Conditions is intended to exclude or limit any rights or protections that customers are entitled to under applicable law.
16. Changes to These Terms
SLAY may update these Terms & Conditions from time to time to reflect changes in our services, business practices, or applicable requirements.
The updated version will be published on our website with the revised date. Continued use of our website or services after an update may constitute acceptance of the revised terms.
17. Governing Law
These Terms & Conditions shall be interpreted and applied in accordance with the applicable laws of Bangladesh.
Any dispute relating to an order or our services should first be brought to SLAY’s customer support so that we can attempt to resolve the matter amicably.
18. Contact Us
If you have questions regarding these Terms & Conditions, orders, returns, refunds, or other customer-service matters, please contact SLAY through our official customer-support channels.
Email: support@slay.trovefeed.com
WhatsApp: +8801987842038
Facebook Page: https://tinyurl.com/SLAYBD